Last updated
The short version
If QuickenBrain Supporter is not what you expected, write to us within 14 days of the payment and we will refund it. You do not need to give a reason.
How to ask
Email [email protected] from the address you paid with, or reply to your purchase receipt. Telling us the date of the payment helps. We aim to reply within a few working days.
Payments are handled by Lemon Squeezy, the merchant of record for QuickenBrain. Refunds are issued through them and go back to the card or account you paid with. How long the money takes to appear is up to your bank, usually a few working days.
Renewals
Membership renews automatically until you cancel. If a renewal caught you by surprise, tell us within 14 days of that charge and we will refund it.
Cancelling on its own does not produce a refund. It stops the next renewal, and you keep access until the end of the period you already paid for. That is deliberate: you paid for that time, so it stays yours.
After 14 days
We will still read your message. Studio AM is two people, and a fair case matters more to us than a rule. But outside 14 days a refund is a decision rather than a guarantee.
Your legal rights
Where you live may give you stronger rights than this policy — for example a statutory right to cancel a purchase made online. Those rights come first, and nothing here reduces them. In the EU, the UK and other places with a similar right of withdrawal, you may cancel a purchase within 14 days.
Lemon Squeezy is the merchant of record and may also apply its own policies, and may refund a payment where it is required to.
Nothing to refund on the free site
Every practice is free without paying anything. Membership removes ads and pays for the work; it does not unlock practices. So there is nothing to buy in order to play, and nothing to lose by not paying.
See also our Terms and Privacy page.